How to make a FREE return:
1) Start Your Return
Visit track your order, enter your order number and your email address, and click ‘create a return’.
You will receive an email with the steps to follow and and the ‘Return Label’. If you do not have access to a printer you can simply write the infromation on your package or contact us.
A) Returns via courier Service
1) Pack the products
Pack the order in your original box (different boxes can be used, but we strongly encourage recycling where possible) and ensure the original label is covered. Returns have to be sent to the following address: Eastpak Nicosia Mall (Online Purchases), 2 Madritis, 2306 Nicosia.
2) Drop the products or hand them to the carrier
Drop your return into any available Box Now or ACS Courier collection point locations or wait for carrier pick-up on the proposed date. The buyer will be responsible for the cost of return.
3) Wait for return and refund
When your order has been correctly returned to our warehouse, you will see the refund directly in your Bank account. Please have in mind that the refund can take up to 10 business days to show in your account.
B) Returns at any Official Eastpak store in Cyprus
If you are not happy with your purchase for any reason, we will gladly accept your return at any of the Official Eastpak stores in Cyprus (Eastpak store at Nicosia Mall, Eastpak store at Metropolis Mall Larnaca & Kipling store at My Mall Limassol) within 30 days (14 days for sale or outlet products).
Products can be exchanged at the shop, if you wish a refund, it will appear in your account within 10 business days.
In case you have any question please have a look at our FAQ. If you have any feedback on our returns process, don’t hesitate to let us know via our Contact Us page.
Right of withdrawal
If you are not satisfied with the Products you received or have simply changed your mind about purchasing them after we have e-mailed you your Order Confirmation, you can return them within 30 (thirty) calendar days (14 for sale/outlet products) of delivery of the Products and get a refund.
This is a right of withdrawal that you can exercise without penalty and without giving any reason.
You may:
(a) either use withdrawal form as defined in the Law.
(b) or make any other clear statement showing your decision to withdraw from the contract.
The consumer bears the burden of proving proof of exercising the right of withdrawal.
Please note that while the Products remain in your possession you are responsible for keeping them safe, secure and in good condition.
The consumer is responsible for any reduction in the value of the goods only as a result of the handling of the goods other than that which is necessary to establish the nature, characteristics and functioning of the goods.
In case of returns for change of mind (right of withdrawal), you will be fully reimbursed.
Legal guarantee for faulty goods
Eastpak guarantees its products against possible defects in materials and workmanship and offers a standard warranty of 30 years on all regular products (packs, bags and luggage). Where such defects occur EASTPAK will repair or replace the item in question. We will need a proof of purchase (receipt). The 30 year warranty does not include certain ‘special’ products, such as those made of a limited edition ‘fashion’ fabric or construct; these come with a 2 year warranty. If you are not sure which warranty is the right one for your Eastpak please check the hangtag that comes on your bag at purchase, this will clearly state the relevant warranty term.
Please note that Products damaged due to wear and tear are not considered faulty.
You can return faulty Products within 2 years of your receipt of the products and get it replaced or fixed, as applicable by showing proof of purchase.
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